Frequently asked questions

What materials do you use?

Materials vary by design. Each product page clearly states the materials used, including stainless steel, gold-tone or silver-tone finishes and zircons.

What are the delivery times?

Preparation usually takes 1 to 3 business days, followed by 3 to 7 business days for delivery. The usual total is therefore 4 to 10 business days.

How can I track my order?

When tracking is available, the details are sent to the email address used for the order.

Can I return an item?

The applicable terms and time limits are detailed in our refund policy, available in the site footer. Please contact us before sending a return so we can guide you.

How can I contact Boucardy?

Email boucardy.support@gmail.com and include your order number when possible.